1. These terms and conditions govern the relationship between You (“You” or “Your”) and Vodacom Proprietary Limited and its affiliates (hereinafter “Vodacom” or “Us” or “We”) and Fanclash South Africa (Pty) Ltd regarding Your use of the MasterStream service (the “Service”) (“Terms and Conditions”).  Use of the Service is also governed by the Privacy Policy which is incorporated herein by reference.

 

IMPORTANT PROVISION:  ACCEPTANCE OF THESE TERMS AND CONDITIONS

 

2. PLEASE READ THESE TERMS AND CONDITIONS AND THE  PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICE OR SUBMITTING INFORMATION THROUGH THE SERVICE. BY USING THE SERVICE OR SUBMITTING INFORMATION THROUGH THE SERVICE, YOU ARE AGREEING TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, PLEASE DO NOT USE THIS SERVICE OR SUBMIT ANY INFORMATION THROUGH THE SERVICE. WE RESERVE THE RIGHT, AT ANY TIME, TO MODIFY AND UPDATE THESE TERMS AND CONDITIONS FROM TIME TO TIME BY POSTING SUCH UPDATED TERMS AND CONDITIONS ON THE VODACOM WEBSITE. ANY SUCH UPDATES SHALL APPLY TO YOU AND YOUR USE OF THE SERVICE AND BY CONTINUING TO USE THE SERVICE, YOU SHALL BE DEEMED TO HAVE ACCEPTED SUCH CHANGES. 


 

HOW TO SUBSCRIBE OR UNSUBSCRIBE TO THE SERVICE?

 

2.1 In order to subscribe the Service, You must visit the web: MasterStream.co.za.

2.2 You are entitled to unsubscribe from the Service at any time and for any reason by following the “cancel” prompts available within the Service menu, or by:

2.2.1 using Vodacom self-service channels;

2.2.2 calling Vodacom Customer Care:  082 135;

2.2.3 Dial USSD: *135*997#; or

2.2.4 View Content Services on the My Vodacom App.

2.3 When cancelling/ unsubscribing from the Service, You accept that Your old profile and preferences will be retained for a 6 (six) month period and for no longer than 5 years (only if necessary), in order to facilitate a convenient experience should You choose to re-subscribe at a later stage within the 6 (six) month period.

 

GENERAL

 

2.4 As a user of the Service, You will have the option to subscribe on a recurring basis making You a paying user and doing so accordingly binds You to these Terms and Conditions. As a subscribed user, You will be asked to submit personal information to us. We are committed to ensuring responsible practices in the collection, use and disclosure of Your personal information in accordance with applicable law and the Privacy Policy incorporated by reference into and form a binding part of these Terms and Conditions. 

2.5 By subscribing to the Service, You agree to the following additional rules upon successful initial registration for the Service:

2.5.1 You will be charged a subscription fee of ZAR5.00 per day (incl. VAT) (the “Fee”) for the relevant period that You remain subscribed for the Service.

2.6 If You are a pre-paid or top-up user:

2.6.1 the Fee will be deducted from Your available airtime balance depending on the subscription that you have chosen.  You acknowledge that You must have enough airtime available to pay the Fee to continue to use the Service;

2.6.2 if You fail to satisfy Your Fee obligation for 30 (thirty) consecutive days after the last successful Fee was collected, Vodacom may at its sole discretion suspend or terminate Your subscription to the Service;

2.6.3 only one subscription is permitted per mobile number. Vodacom users within the Republic of South Africa may subscribe. 

2.7 If You are a contract user, the Fee will be set out in Your monthly statement.  If You do not pay Your daily Fee, Your subscription will be suspended by Vodacom in its discretion.

 

MICRO- BILLING

 

2.8 If Vodacom is unable to bill the full value of the subscription You have chosen for the Service, we may implement micro-billing. Micro-billing occurs when You have subscribed to a Service and You do not have sufficient funds in Your account (i.e., Your airtime balance) to pay for the subscription that You have chosen. Micro-billing will allow Vodacom to charge a discounted subscription or any reduced amount as we may determine from time to time dependent on the available balance until we can charge You the full amount.  If we are successful in billing an amount, in part of in full for the end of the applicable period (depending on the subscription chosen), that billing record will stand as the completed billing for that particular period. Billing for the next period will revert back to attempting to bill the full stated price. Billing does not occur in arrears.  Micro-billing shall be implemented in Vodacom’s sole and absolute discretion.  You must have enough airtime available for payment of the subscription You have chosen for the Service to keep Your subscription in an active state. You acknowledge that in the event we are unable to bill any valid value for your daily subscription, You will not be able to access the Service for a 24 (twenty-four) hour period or until a valid value is successfully billed.  Should we be unable to collect any funds for a period of 30 (thirty) consecutive days, You will be automatically unsubscribed from the Service.

2.9 You give us consent to provide You with various messages about / based on Your interaction with the Service. These messages will be delivered to You in the form of text messages sent to Your mobile device using the mobile number identifying You as a user of the Service.

2.10 These messages include, but are not limited to:

2.10.1 periodic messages to encourage, or remind You to browse or access the Service;

2.10.2 messages inviting You to share, voluntarily, data about Yourself or Your preferences;

2.10.3 messages inviting You to try alternate versions of the Service based on Vodacom’s knowledge of the device You are using to access the Service;

2.10.4 confirmation messages relating to Your subscribing for, or cancellation of, the Service;

2.10.5 messages inviting You to rate the Service’s quality and Your opinion of Your experience of the Service as measured by the metric scale provided;

2.10.6 messages with Service content, including, but not limited to, new content available on the Service: and

2.10.7 messages relating to the earning, notification, and servicing of rewards.

2.11 You may opt out of the messages above except for the system messages which are mandatory in order for us to correctly administrate Your use of the Service. To opt out of the messages, You are advised to make use of the functionality on the Service settings to cancel messages, or alternatively, to dial *135*181# and manage your preferences.  


2.12 You will not be charged for interactions that You will have with the Service via SMS. Data charges may apply for accessing the Service on the website.

2.13 You accept that the Service’s default language is English.

2.14 By subscribing, You agree that You will be opted into receiving the messages mentioned above, which You may cancel at any time via the Service menu.

2.15 You acknowledge that Your subscription information will be retained for use to allow You access to future iterations and new features of the Service, and that You will be engaged to continue using the Service as applicable for other functionality intended to be covered by the Service.

2.16 You acknowledge that any subscriptions in error will be billed. For Your protection, we ask You to confirm all purchases twice.

 

COMPETITION

 

2.17 Duration:

2.17.1 This Competition shall commence on 00h01 on 17 March 2025 to 23h59 on 31 July 2025 (the “End Date”) (“the Competition period”).

2.17.2 The duration of the Competition may be extended or curtailed at the discretion of Vodacom.

 

PRIZES

2.18.1 Participants to the Competition stand a chance to win:

2.18.1.1 (one) of 5 (five) cash prizes worth R2 000.00 (two thousand Rand) each. The total value of the Prize is R10 000.00 (ten thousand Rand) (“the Prize”)

 

ELIGIBILITY

 

2.19.1 Only entries received during the Competition period will qualify to enter the Competition. 

2.19.2 The following requirements must be complied with during the Competition period in order to qualify for entry into the Competition:

• be a natural person;
• be at least 18 years and older;
• be a Vodacom prepaid, hybrid or post-paid subscriber during the Competition Period;
• reside in South Africa and be in possession of a valid South African identify document or South African permanent residence permit or a South African temporary residence permit valid for a period exceeding 3(three) months which permits shall be valid as at the End Date; and
• use a SIM card that has been RICA registered; and

2.19.3 Subscribe to the MasterStream service for R5.00 (five Rand) per day, and log into the MasterStream service during the Competition Period. Participants can access the MasterStream service on any of the following platforms:

• direct URL link: MasterStream.co.za;
• Login to MasterStream as a subscribed premium participant.

2.19.4 You acknowledge, understand, and agree that for Your subscription to the Service does not guarantee any prizes or rewards from the Service. We shall not have any liability for such loss or damage while using the Service.

2.19.5 Where applicable, prizes may not be substituted or transferred. All taxes associated with the receipt or use of any prize is the sole responsibility of the winner. If any legal authority contests the awarding of a prize, we may, in our sole discretion, determine whether or not to award such a prize.

2.19.6 Only the qualifying Vodacom mobile number that is subscribed to the Service, can earn rewards, if applicable.

2.19.7 In the event that You terminate Your Vodacom contract, You accept that You forfeit the use of any unused rewards by that point as well as the earning of future rewards from that point.

2.19.8 Once or if all the requirements of paragraphs 4.2.1 to 4.2.6 are met, entry into the Competition will be automatic. 

2.19.9 Employees, directors and agents of Vodacom and the Partner (where applicable) all participating stores, their immediate families, life partners, business partners and associates and any person directly involved with the sponsoring, devising, production, management or marketing of this Competition are not eligible to enter this Competition.

2.19.10 In the event that the registered user of the SIM Card or Vodacom account (i.e., the participant in the Competition) is not the person that is responsible for payment of the Vodacom account/ charges on the Vodacom account, then the Prize will be awarded to the person that is responsible for payment of the Vodacom account.

2.19.11 Each subscription qualifies for 1 (one) entry into the Competition (One entry)

2.19.12 Entry to the Competition is free. Standard data costs apply as per the user’s Service Provider and existing price plan for data usage. Vodacom shall not be liable for any costs incurred by the winners for claiming any Prizes, where applicable.

 

PRIZE DRAW

 

2.20.1 Winners will be randomly selected on 17 April 2025, 19 May 2025, 17 June 2025, 17 July 2025 and 18 August 2025 from all eligible entries who meet all the requirements set out in clause 2.19 above.

WINNER VALIDATION

 

2.21.1 All the information provided or related to this Competition shall be managed, captured and approved by Vodacom and/or the Partner (where applicable).

2.21.2 Vodacom and/or the Partner (where applicable) will use reasonable efforts to contact the winners telephonically or via SMS on the MSISDN used by the participant to subscribe to the Service ("Registered MSISDN.

2.21.3 The claim for any Prize will be subject to security and validation, and Vodacom reserves the right to withhold any Prize until it is satisfied that the claim by a particular winner is valid.  The selected winners must be able to identify themselves, in a manner determined by Vodacom, as the qualifying participants to the Competition and are required to comply with the validation procedure, determined by Vodacom, to claim any Prizes, failing which such winner will forfeit the Prize and the Prize will be awarded to the next selected qualifying participant. 

2.21.4 Vodacom and/or the Partner (where applicable) shall attempt to contact the winners for a period of 05 (five) working days after their names have been drawn and verified as winners. The winners will be contacted during normal working hours, between 09:00 to 16:00 Winners will be advised of arrangements in respect of Prizes at the time of contacting the selected winners. Should a participant not be available on the Registered MSISDN during the timeframe stipulated above or rejects, forfeits or declines acceptance of the Prize, that person's right to the Prize will be deemed to have been waived and the Prize will be forfeited. Vodacom reserves the right to then award the Prize to the next randomly drawn participant. The winners will be contacted within 7 (seven) working days after the End Date. 

2.21.5 In the event that Vodacom requires certain documentation to be submitted by a particular winner and same has not been received at the agreed cut-off date communicated to the winner, or no effort is made on the part of any of the winners to make special arrangements to meet the deadline set by Vodacom, such Prize will be forfeited. Vodacom then reserves the right to award the Prize to the finalist that is next in line. 

2.21.6 Vodacom and/or the Partner (where applicable) shall request the winners’ consent in writing to their image and/or likeness being used and published by Vodacom in connection with the Competition for a period of 12 (twelve) months after they have been announced as winners. The winners may decline the use of their image and/or likeness by Vodacom.

 

PRIZE DELIVERY

 

2.22.1 Payment will be made into the winner’s bank account:

2.22.2 The bank account confirmation letter belonging to the winner is mandatory.

2.22.3 If a winner cannot accept a Prize for any reason whatsoever, the Prize will be awarded to the next selected participant.

2.22.4 All risks and ownership of the Prizes shall pass to the winners on transfer/delivery thereof and hence all of Vodacom’s obligations regarding the Competition as well as in regard to the Prizes shall terminate. 

 

PERSONAL INFORMATION

 

2.23 User data, including personal information collected via the Competition will not be used for any other purpose than for execution of the Competition and will be processed in line with the Vodacom’s  Privacy Statement which is incorporated into these terms and conditions. The Privacy Statement sets out how amongst other things Vodacom collects, use and shares subscribers personal information and how it protects subscriber’s privacy when processing their information.

2.24 By continuing, a subscriber confirms that the Vodacom Privacy Statement has been read and understood. The latest Privacy Statement can be found on the Vodacom website at https://www.vodacom.co.za/vodacom/privacy-policy/terms?icmp=Home/Footer/PrivacyPolicy.  

SUBSCRIPTION RULES

2.25 The Service will offer a one-day free option, and You will be able to preview sample content on the MasterStream landing page when committing to the daily subscription. The content allows unregistered users to explore the Service, view summaries of courses on offer and profiles of the experts presenting the courses. A course will comprise of approximately 10 (ten) videos and each video will be approximately 11 (eleven) minutes long.  

2.26 Standard data charges will apply for the service. 


2.27 The subscription process (and terms and conditions) required for the Service shall at all times be applicable and shall constitute an agreement between You and the Partner. Vodacom shall not be liable for any unavailability, faults glitches, bugs, or technical issues with the Partner’s application and/or URL. Furthermore, Vodacom shall not be held liable for any damages or loss howsoever arising that You may suffer due to use of the Partner’s application and/or URL. 

2.28 When making use of the Service, certain applications and/or URL may contain third party advertisements, content, materials, and/or links to third party services and / or websites that are not owned or controlled by Vodacom. Vodacom assumes no responsibility for, the content, privacy policies or practices of any third-party websites or applications. In addition, Vodacom does not and cannot censor or edit the content of any third-party website. When You visit third party websites, Vodacom encourages You to read the terms and conditions and privacy policies of the other websites. By using the Service, You expressly release Vodacom from all liability arising from Your use of any third-party website or because of any third-party services.

2.29 You cannot use the Services when You are roaming. Whilst roaming the use of an application and/or URL forming part of the Service, will be charged at Your existing tariff plan.


2.30 If You perform a price plan migration, whilst You have an existing active Service, such Service shall be carried over to the new price plan.

2.31 If You perform a price plan upgrade, You will be able to add the Service to Your upgraded price plan.


2.32 Vodacom reserves the right to terminate or change the Service at any time and for whatsoever reason provided the on-going subscription for the Service will not be affected 

 

GENERAL

 

2.33 Participants may obtain a copy of the competition rules on the URL: https://MasterStream.co.za/terms-conditions

2.34 Nothing in these Terms and Conditions is intended to, or must be understood to, unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created for either the participant or Vodacom in terms of the Consumer Protection Act, 68 of 2008 ("CPA").

2.35 The Prize is not transferable and is not exchangeable for another Prize or cash and cannot be sold.

The decision of Vodacom in respect of disputes arising out of this Competition shall be dealt with by Vodacom in terms of these Terms and Conditions. The decision of Vodacom in this regard shall be final and binding on the Parties and no correspondence will be entered into. 

2.36 Winners are only entitled to win 1 (one) Prize each.

2.38 In the event of a dispute with regard to any aspect of the Competition and/or the Terms and Conditions, Vodacom’s decision will be final, and binding and no correspondence will be entered into. 

2.39 Vodacom and/or the Partner may refuse to award a Prize if entry procedures or these Terms and Conditions have not been adhered to or if it detects any irregularities or fraudulent practices. Vodacom is entitled in its entire discretion to reject any participant for any reason and will not be obliged to notify participants that they have not been successful. 

2.40 Vodacom and/or the Partner and/or any other person or party associated with the Competition, their associated companies, agents, contractors and sponsors and any of its personnel involved in the Competition, shall not be liable whatsoever for any loss or damage incurred or suffered (including but not limited to direct or indirect or consequential loss), death or personal injury suffered or sustained arising from either the participant entering the Competition or from it claiming a Prize. 

2.41 Vodacom is not liable for any technical failures affecting participation and / or Prize redemption process of the Competition.  In addition, neither Vodacom nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating in and/or the Prize redemption process of the Competition.

2.42 Vodacom, its directors, employees, agents, and distributors, are not responsible for any misrepresentation (whether written or verbal) in respect of any Prize nor in respect of any warranties, guarantees or undertakings given by any person other than Vodacom itself.

2.43 If Vodacom elects in its sole and absolute discretion or is required by law to alter, vary or cancel any aspect of the Competition, it will have the right to terminate the Competition being offered, with immediate effect and upon written notice being published on the Vodacom website. In such event all participants hereby waive any rights which they may have against Vodacom and its associated companies, agents, contractors and/or sponsors. 

2.44 All information relating to the Competition which is published on any marketing material will form part of these Terms and Conditions. In the event of any conflict between such marketing material and these Terms and Conditions, these Terms and Conditions shall prevail.

2.45 The Competition is also subject to, and must be read in conjunction with, Vodacom’s existing terms and conditions applicable to its website and mobile site respectively., which terms and conditions are available on the Vodacom website.


YOUR OBLIGATIONS AND ENTITLEMENTS


2.46 Vodacom and/or its appointed Partner reserves the right to determine what conduct it considers to be in violation of the rules of use or otherwise outside the intent or spirit of these Terms and Conditions or the Service itself. We reserve the right to act as a result, which may include, if relevant, suspending the Service, terminating Your registration, and prohibiting You from using the Service. Said suspension, termination and prohibition may occur with or without notice to You, and as a result may involve the loss of any benefits, privileges or earned items associated with Your use of the Service, and we are under no obligation to compensate You for any such losses or results.


LIMITATION OF LIABILITY


2.47 You agree that Your use of the Service shall be at Your sole risk. To the fullest extent permitted by law, we and our officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the services and Your use thereof. We make no warranties or representations about the accuracy or completeness of the Service’s content or the content of any websites or services linked to these services and assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage of any nature whatsoever resulting from Your access to and use of the Service; (iii) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses or the like which may be transmitted to or through the Service by any third party; or (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service. We do not warrant, endorse, guarantee, or assume responsibility for any product or Service advertised or offered by a third party through the Service or any hyperlinked website or featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between You and third-party providers of products or services.


2.48 To the extent permitted by applicable law, in no event shall we or our subsidiaries and affiliates, and their respective officers, directors, owners, agents, employees, representatives and licensors be liable for any special, incidental, indirect, consequential, punitive or exemplary losses or damages whatsoever or for loss of profits (including, without limitation, damages for loss of revenue, loss of data, failure to realize expected savings, interruption of activities, or any other pecuniary or economic loss) and whether arising from breach of contract, damages (including negligence), strict liability or otherwise, arising out of the use of or inability to use the Service or its content, or any product or service described or provided through the Service.


2.49 Save to the extent permitted by law, You agree to indemnify, defend and hold harmless Vodacom from and against any and all claims, demands, actions, liability, losses, costs and expenses (including legal fees and expenses) arising from or related to: (i) any use or alleged use of the Service by any other person, whether or not authorized by You; (ii) Your breach of these Terms and Conditions, including any breach of Your representations and warranties herein; and (iii) Your violation of any law or (iv) Your use of or inability to use the Service, the contents, any hyperlinked website, and any of the products and services made available on the Service thereof.